New Delhi : Motorola has unveiled its Next-Generation After-Sales Support Ecosystem, launching a Nationwide Monthly Service Connect program across all authorised service centres and collection points in India. The initiative, beginning February 28, 2026, also introduces free doorstep pick-up and drop service for select premium devices.
The move underscores Motorola’s customer-first philosophy and its ambition to double its after-sales footprint within one year.
Nationwide Monthly Service Camp
On a designated day each month, customers visiting authorised service touchpoints can avail:
- Zero labour charges
- No inspection or diagnosis fees
- Free software updates
- Complimentary device cleaning and sanitisation
- Basic device health check-up
- 10% discount on accessories
- 10% discount on spare parts
The monthly initiative is positioned as both a value-driven service offering and a long-term customer engagement platform.
Free Doorstep Pick-Up & Drop Service
To enhance convenience, Motorola has introduced complimentary pick-up and drop service for:
- Signature Series
- Edge Series
- Razr Series
Devices will be collected from customers’ homes by authorised representatives, repaired at official service centres, and delivered back post-repair at no additional cost.
Service requests can be raised via the official support portal or through Motorola’s customer care channels.
AI-Powered, Always-On Support Ecosystem
At the core of the new service framework lies a digital-first infrastructure powered by:
- Device Help App
- Software Fix Tool
- Intelligent Voice Assistance (IVA)
- Moli – Motorola’s AI chatbot
- E-support portal
The platform offers 24×7 multilingual support across WhatsApp, web, and devices, positioning Motorola among the few smartphone brands in India delivering a fully AI-enabled service journey aimed at reducing device downtime and enhancing resolution speed.
Expanding Nationwide Footprint
Motorola plans to scale its service network to over 1,200 touchpoints by FY 2026–27, marking more than a two-fold expansion. The company has also strengthened regional distribution centres, spare parts availability, and turnaround time (TAT) across metro and Tier 1–3 cities.
According to the IDC Report Q3 FY25, Motorola recorded the highest year-on-year industry growth at 52.4%, achieving an 8.3% market share in India.
Leadership Speak
T. M. Narasimhan, Managing Director, Motorola India, said:
“At Motorola, our commitment to customers goes well beyond the point of purchase. With the launch of our Nationwide Monthly Service Camp and Free Doorstep Care Service, we are creating a comprehensive, proactive, and accessible after-sales support ecosystem. By combining AI-powered service tools, a rapidly expanding physical network, and meaningful customer engagement initiatives, we aim to deliver a seamless ownership experience while strengthening long-term customer trust.”
