Kolkata: Kolkata-headquartered Fusion CX Limited has fixed the price band for its ₹702 crore initial public offering (IPO) at ₹275–₹289 per equity share. The public issue will open for subscription on October 14, 2026, and close on October 16, with the anchor investor bidding scheduled for October 13.
The IPO comprises a fresh issue of shares worth up to ₹500 crore and an offer for sale (OFS) of up to ₹202 crore by the company’s promoter selling shareholders, P N S Business Private Limited and Rasish Consultants Private Limited.
How Fusion CX Plans to Use the IPO Proceeds
The company plans to use ₹275 crore from the fresh issue proceeds to repay or prepay certain outstanding borrowings of the company and its subsidiaries.
Another ₹61 crore is earmarked for investment in its step-down subsidiaries, Omind Technologies Inc. and Omind Technologies Private Limited, to upgrade its information technology tools, including Arya and MindVoice.
The remaining proceeds are intended for potential acquisitions and general corporate purposes.
What Does Fusion CX Do?
Founded in 2004 by co-founders Pankaj Dhanuka and Kishore Saraogi, Fusion CX provides customer experience management and AI data infrastructure services. Its business combines customer engagement solutions with AI-powered technologies designed to support multilingual communication, improve operational efficiency and help businesses with digital transformation.
The company serves clients across several industries, including telecommunications and utilities, healthcare and life sciences, high technology and travel, banking, financial services and insurance (BFSI), and retail.
Fusion CX offers support in 28 languages, including English, French, Spanish, Portuguese, German, Arabic, Mandarin, Italian and Hindi.
Revenue, Employees and Global Presence
For the financial year 2025–26, Fusion CX reported revenue from operations of ₹1,818 crore and a profit after tax (PAT) of ₹169 crore.
As of June 30, 2026, the company had 13,735 employees operating across 13 countries through 40 delivery centres. Its international operations enable round-the-clock customer support across multiple time zones.
Fusion CX’s client portfolio comprises 208 customers, including 22 Fortune 1000 companies. Its client list includes DMEC Capital Services, Park West, Telaid, Achieve Collection, Ameriflex, Coastline, Ajio, Meesho, Call Core Media, Arvind Fashion, Propneu S.A., Leonardo Hotels, Insurance Express, K2 Claims Services, Sentry Credit and Traya.
The upcoming IPO will bring the company’s business operations, financial performance and growth plans into focus as it prepares to enter the public market.
